COVID-19 Resources

The latest news and resources about the COVID-19 pandemic for members of the Calgary Stake will be found here.

Last Updated: April 23, 2020 9:27 AM

Services and Resources for the Calgary Region

*for most up-to-date version see:




Federal updates:


Provincial updates:


Alberta Health Services updates:


Public Health Orders:


City of Calgary updates:


World Health Organization:






Self-Isolation guidelines:



Free online doctor’s visit service: Mon-Fri from 8:00 am to 8:00 pm



Note: many service providers have closed their doors to the public BUT are still providing services via phone, email etc. Check their websites for ways to get in touch with them.

Note: for many of these supports a current tax return must be filed and direct deposit info must be up to date (see Income Tax section below).


Provincial Supports: Includes links to:

·       Agriculture Job Connector

·       Child care during COVID-19

·       Relief for the energy sector

·       Student learning (guidelines for K-12)


Federal Supports: Includes links to:

·       Increasing Canada Child Benefit

·       Special GST Credit payment

·       Extra time to file tax returns

·       Reduced minimum withdrawals for RRIFs

·       Supporting the delivery of items and personal outreach

·       Temporary changes to Canada Summer Jobs program


Canada Emergency Response Benefit

Temporary income support for those who have stopped working because of COVID-19. Applications via the federal My Account portal or a dedicated phone line.

·       My Account registration:

·       Toll-Free phone line: 1-800-959-2019


Employment Insurance

Online application:

Toll-Free: 1-800-206-7218


Income Support (Alberta Supports / Alberta Works)


Online application:

AB Supports Contact Centre: 1-877-644-9992


Mortgage Deferrals


Utility Payment Deferrals


Municipal Tax deferrals


National Student Loan deferrals


Budget Planner


Starting a Side Business

This weekly group, hosted by Employment Services, is for those who have or are interested in creating a small side business in addition to their full-time job. Participants will learn tips and resources for turning a hobby or personal interest into an additional source of income.The group meets online every Thursday at 7:00 PM. To join the meeting via ZOOM, click this link at the meeting time:



Note: many service providers have closed their doors to the public BUT are still providing services via phone, email etc. Check their websites for ways to get in touch with them.

Note: for many of these supports a current tax return must be filed and direct deposit info must be up to date (see Income Tax section below).




Work-Sharing Program:

Offered to workers who agree to reduce their normal working hours because of developments beyond the control of their employers (extended from 38 weeks to 76 weeks).


Canada Emergency Wage Subsidy:

Subsidy that covers 75% of salaries for qualifying businesses, for up to 3 months, retroactive to March 15, 2020.


Canada Emergency Business Account (CEBA)

CEBA is a government-guaranteed interest-free loan designed to help small business owners meet their immediate cash flow needs. Business owners can apply for support from the Canada Emergency Business Account through their banks and credit unions


Canada Emergency Commercial Rent Assistance (CECRA)

CECRA is a loan programme designed to help small and medium-sized enterprises to manage their rent costs. The government will provide loans, including forgivable loans, to commercial property owners who in turn will lower or forgo the rent of small businesses for the months of April (retroactive), May, and June.


Business Credit Availability Program (BCAP)




Business Link: Talk to a small business advisor to get free advice, coaching


Corporate income tax deferral:


Utility Payment Deferrals


Municipal Tax deferrals


WCB premium payment deferral:


General Enquiries


Service Canada (federal) - single point of access to a wide range of government services and benefits (CPP, EI, OAS) 

Toll-free: 1 800 O-Canada (1-800-622-6232) 


Service Alberta (provincial)

Toll-Free across Alberta: 310-0000


List of essential services


City of Calgary


Programs & Services in Calgary – Call 211


City services - Call 311 for City information and non-emergency and non-law enforcement related services (e.g. bylaw-related issues, potholes, street cleaning, tax account inquiries).


Income & Employment (plus service opportunities)


Employment Insurance

Toll-Free: 1-800-206-7218


Income Support (Alberta Supports / Alberta Works)

Toll-Free: 1-800-206-7218


Church Employment Resources


Calgary Employment Services:


Alberta Learning Information Services (Career & Employment help)


QuickBooks/GoFundMe Small Business Relief Initiative


LinkedIn: (a great resource for networking with individuals and groups in employment, occupations and industry)  New to LinkedIn? Start at:


Income Tax, Child Tax Benefit, GST

Some credits or benefits from the federal and provincial governments are paid only if your Income Tax Returns have been filed and are up to date and your Direct Deposit information is current. It is essential to be current with your taxes to receive some of these payments.


Canada Revenue Agency (Taxes, Child Tax Benefit, GST)

Personal taxes: 1-800-959-8281

Child Tax Benefit: 1-800-387-1193

Business: 1-800-959-5525

·       My Account registration:


Free Tax Clinics:  volunteers file tax returns for low income individuals


City Services

Low-income Transit passes:


The Way In: (403-736-4677 (a network of four agencies supporting older adults)


Directories of other Community Services:


Stress & Mental Health


AB Health Services – Stress Self-Care Resources:


Mental Health Helpline: 1-877-303-2642


Kids Help Phone: 1-800-668-6868


Canadian Mental Health Association - Recovery College (free courses):


Distress Centre:


Other possibilities:

Physical activity (exercising), yoga, diet, etc.


Banks, Utilities, Student Loans, Bills, etc.

Note: Keep in contact with them!!! Do not miss a payment without calling them to discuss your situation. Many are willing to work with you if you are willing to work with them.


More info available at (scroll down the page):


Training & Personal Development


Calgary Public Library: free online resources (several paid services can be accessed for free via the library’s website with a current library card. Library cards are free to Calgary residents.

403-260-2600 (Call and chat about programs and services)


Just Serve (community service opportunities):


Family History:


Free online courses: (free if you login via the Calgary Public Library portal)